Frequently Asked Questions

Order & Shipping

Q: How long will it take to get my order?
A: Since we make each item to order, please allow 1-3 business days for us to print and process your order. After that, shipping takes 7-10 business days within the US and 10-14 business days internationally.

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Q: Where do you ship from?
A: We ship from our facility located at 826 30th St, West Palm Beach, FL 33407..

Q: How can I track my order?
A: Once shipped, you’ll receive an email with a tracking number. You can also visit our Track Your Order page.

Returns & Exchanges

Q: Can I return an item if it doesn’t fit?
A: Because our products are made-to-order specifically for you, we cannot offer returns or exchanges for sizing issues. We provide detailed size charts on every product page—please check them carefully before ordering!

Q: What if my item arrives damaged?
A: If your item is defective, damaged, or the wrong print, please email us at support@init.rushgleam.com within 30 days. We will send you a free replacement or issue a full refund immediately.

Other

Q: Can I cancel my order?
A: You can request a cancellation within 6 hours of purchase. After that, your order may have already entered production and cannot be stopped.