INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will it take to get my order?

Since we make each item to order, please allow 1-3 business days for us to print and process your order. After that, shipping takes 7-10 business days within the US and 10-14 business days internationally.

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How can I track my order?

Once shipped, you’ll receive an email with a tracking number. You can also visit our Track Your Order page.

Can I return an item if it doesn’t fit?

Because our products are made-to-order specifically for you, we cannot offer returns or exchanges for sizing issues. We provide detailed size charts on every product page—please check them carefully before ordering!

What if my item arrives damaged?

If your item is defective, damaged, or the wrong print, please email us at support@init.rushgleam.com within 30 days. We will send you a free replacement or issue a full refund immediately.

Can I cancel my order?

You can request a cancellation within 6 hours of purchase. After that, your order may have already entered production and cannot be stopped.

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